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Frequently Asked Questions

New Questions:

1a.   Is it possible for my order to be rejected?
1b.   We cannot clearly see information on the typestyles sheet, why?
1c.   How can I see the proof before you make my custom stamp?
1d.   Is there a charge for proof and what free services do you offer?
1e.   What if I made a mistake in ordering?

2a.   I have more than five lines of text and a logo.  How can I upload these?
2b.   How long will it take to get the refund? 
2c.   What is so unique about your web site?
2d.   Do you ship overseas?
2e.   How do we know your prices are cheaper than competitors?

3a.   What is the difference between pre-inked and self-inking stamp?
3b.   What is the difference between Stamp-Ever and Xstamper brands?
3C.   How and what needs to be sent to you for logo stamps/embossers?
3D.   Why don't you take custom stamp orders over phone?
3E.   What is the turn around time?

4a.   Do you make stamps that imprint on glossy surface?
4b.   Do you make stamps that print in white, yellow, or orange colors?
4c.   Do you make stamps that imprint on metal surface?
4d.   Do you make stamps that print prices on plastic bags?
4e.   How do you compare yourself with Office Max, Staples, Viking, and other
       Office supply stores online?

5a.   How should I order replacement pad for Stamp-Ever 5440?
5b.   What is the best way to contact you?
5c.   Can you express ship our stamp so we can get it tomorrow?
5d.   Can you ship to my UPS or Fedex account?
5e.   How long does it take to get my re-inking ink or replacement ink pads?

6a.   Do you ship to military bases around the world?
6b.   Do you take small orders?
6c.   Do you ship to Canada?
6d.   Do you ship overseas?  
6e.   Why is there delay in getting my order shipped?

7a.   Why do you charge for shipping while some of your competitors offer it for free?
7b.  Do you ship to APO addresses?
7c.  Is there a minimum order for shipping to APO addresses?
7d.  Can I place a credit card order by fax?
7e.  How does your order processing work?

8a.  How do I pay using PayPal?
8b.  I paid for express delivery and I have not received the shipment yet, why?
8c.  Do we pay sales tax if we are sales tax exempt agency?
8d.  How long does it take to get my stamp delivered to me?
8e.  How do you claim to be delivering 200% satisfaction?

9a.  I ordered my stamp 3 weeks ago, and I still did not get it.  What should I do?
9b.  How do I re-ink Stamp-Ever pre-inked stamp?
9c.  I put a mix of stamps, signs, etc. in the shopping cart and it doesn't seem to work.  What shall I do?
9d.  When there is an obvious manufacturing error, who should I contact?
9e.  I called several times and also faxed the information.  I am not getting any response.  What should I do?

10a.  Just how long does it take to get my order?
10b.  I paid for express shipping and I did not get my order yet since I placed two days ago?
10c. I want to order a replacement pad through your shopping cart but the information there does not explain what is the correct code for my pad. What should I do?
10d.  I tried to place the order through your shopping cart and I suspect that my order may not have gone through.  What to do now?
 

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1.    What guarantee do we have that we will get our stamps?
2.    Do you give our money back on products that we are not satisfied?
3.    Do you return money for custom made stamps?
4.    We buy stamps periodically, can we have a credit account?
5.    What credit cards do you accept for payment?
6.    How soon can you deliver the products?
7.    Why can't we buy from the manufacturer instead of buying through you?
8.    Do you offer a gift for new ideas of improving your site?
9.    Do you accept foreign orders?
10.  Are your prices competitive?
11.  What happens if I selected a wrong size?
12.  What happens if we don't return proof within a day or two?
13.  How do we re-ink the pre-inked stamps?
14.  What do we do when we can't always get you on telephone?
15.  How do we track my order?
16.  What if I ordered a wrong size Stamp?
17.  Why the shopping cart does not have all the options shown in the catalogs?
18.  What to do when the shopping cart did not go through properly?
19.  Why shopping cart or e-mail order is better than telephone order?
20.  We did not get the invoice with the shipment, what should we do?
21.  Why is my transaction not going through your shopping cart?
22.  I purchased a Stamp-Ever stamp at Wal-Mart and I have not received the stamp so far.  What should I do?

1a.   Is it possible for an order to be rejected?

An order using fraudulent credit card numbers will be rejected.  Also, orders that take disproportionate time to the size of the order gets rejected.  Finally, Reddy Stamps reserves the right to reject orders that do not meet our credit limit or prepayment guidelines.

1b.   We cannot clearly see information on the typestyles sheet, why?

We are working on this item to make text styles information as sharp as possible.  Thank you for your patience.  Let us know your fax no. and we can fax you a copy of the custom stamp typestyle chart or any other information that you need.

1c.   How can I see the proof before you make my custom stamp?

Stamp-Ever is always be delighted to send you proof via fax and Xstamper may charge $10 per proof.  Please give your fax number when ordering. 

1d.   Is there a charge for proof and what free services do you offer? No. We offer free custom design and free expert advice. All these services are free when you buy and not so when you cancel the order after substantial work is done.  We also have created a new site where you can preview free before purchasing.  Please try our second site http://www.preinkedstampsonline.com.

1e.   What if I made a mistake in ordering?  Ask for proof and give your fax no. and in that way, you don't have to purchase the stamp if you did not like it.  And your money will be refunded.

2a.   I have more than five lines of text and a logo.  How can I upload these?
Some stamps may have more than 10 lines of text plus logo.  In these cases, please fax the text and e-mail the logo in 300 dpi jpeg.

2b.   How long will it take to get refund? 
Most refunds within a week and some can take up to 30 days depending on what is involved.

2c.   What is so unique about your web site?
We are the only place shoppers can purchase Stamp-Ever and/or Xstamper brands at the same time.  Both these brands are well-known top brand names in the industry and their products are lifetime guaranteed with excellent back up service from the manufacturer and by us.

2d.   Do you ship overseas? 
All overseas orders must be paid in advance including estimated shipping costs by wire transfer only.  No credit cards.

2e.   How do we know your prices are cheaper than competitors?
By comparing prices of our competitors.  Also, we do not charge extra fees for custom design, proof, and consulting.

3a.   What is the difference between pre-inked and self-inking stamp?

The main difference is that pre-inked stamps give you 50,000 impressions and are re-inkable (need to use Stamp-Ever or Xstamper ink only).  It depending on the brand of stamp you purchased.

Self-inking stamps print 25,000 impressions and you need to replace the ink cartridge.   Also, self-inking stamps by design are a little bulky and not easy to carry around. 

Re-inking ink and replacement ink cartridges can be bought from us online or from office supply stores.

3b.  What is the difference between Stamp-Ever and Xstamper brands?

First, these are two top brands in the industry. Xstamper brand is at the higher end and has more variety.  Second, both companies have other office supply products as well.  Third, most of their products are guaranteed for life.  See their catalogs online by returning to home page and clicking on the appropriate link.

3C.  How and what needs to be sent to you for logo stamps/embossers?

Send 300 dpi black and white jpeg image of the logo for stamps and embossers to sales1@reddystamp.com with ORD No. for reference and tell us where to be place it (top of the address, left, right, etc.) We may contact you if needed.

Send signatures via fax to 229-247-9584.  Stamp-Ever may charge $10 extra for faxed signatures and Xstamper does not.  You can also send the signatures via e-mail like logos. Or send 3 original signatures by mail to Customer Service, Reddy Stamps, LLC, 1166 Old Meadow Road, Valdosta, Ga 31605 referring your ORD No. 

3D.  Why don't you take custom stamp orders over phone?

Phone orders for standard items is O.K.  But we prefer information regarding custom address stamps to be sent to us via the shopping cart, e-mail, or fax so that there are no spelling and other errors.

3E.   What is the turn around time?

Usually 3-5 days.  When proofs are sent to customer, add one or two days extra.
Orders are shipped via USPS priority mail or UPS to ensure quick delivery.  Express shipment option is also available.  If you did not get your stamp within two weeks,  please contact us with your ORD No. so that we may find out and let you know about the status of your order.

4a.   Do you make stamps that imprint on glossy surface?

Yes, we do and these are known as pre-inked industrial stamps or quick dry ink
stamps.  Xstamper makes them in four basic sizes.  We also have dater stamps that can perform the same way.  Please contact us.

4b.   Do you make stamps that print in white, yellow, or orange colors?

Our pre-inked industrial stamps come in white, yellow, orange, black, blue, purple, red, and green.

4c.   Do you make stamps that imprint on metal surface?
Yes, we do.  These are known as pre-inked industrial stamps made by Xstamper.

4d.   Do you make stamps that print prices on plastic bags?
Yes, we do and these are known as quick dry ink stamps made by Xstamper.

4e.   How do you compare yourself with Office Max, Staples, Viking, and other      Office supply stores online?

We are the No. 1 as far as custom made pre-inked, self-inking, and rubber stamps of all kinds.  We specialize on these items and give you outstanding customer service besides superior products and competitively low prices.

5a.   How should I order replacement pad for Stamp-Ever 5440?

 In the instructions of the shopping cart please indicate the following product  ID Nos.  5430 Black 97622   5430  Blue  97623   5430 Red 97624  5430 Blue/Red 97626.  Similarly, others like 5430, etc. have various nos.  Or You can also write the no. on the back of the stamp pad along with description of the color(s).

5b.   What is the best way to contact you in person?
E-mail is the best.  However, keep trying the phone numbers listed on the home page at various times.  Also, try to leave message so that someone can get back with you ASAP.

5c.   Can you express ship our stamp so we can get it tomorrow?
We get one too many requests like this.  Both Xstamper and Stamp-Ever not only make custom stamps and they do thousands of other office supply products.  To keep their operation effective, they do not usually deviate from their order filling and delivering procedure.  Only time they might even listen to us is when you order 1000 or more custom stamps.  So, usually, for most custom made stamps, it will take about good 5 days before you get the stamp and sometimes it takes a couple of weeks if you have a proof that is going back and forth for correction or change.

5d.  Can you ship to my UPS or Fedex account?
For the same reasons in 5c, these companies do not deviate from their shipping pattern.  Either you get your merchandise by UPS or priority mail or by next day air if you have asked for it.

5e. How long does it take to get my re-inking ink or replacement ink pads?
Usually, three to five days via priority mail or UPS.

6a.   Do you ship to military bases and aps addresses?
Yes, we do.

6b.   Do you take small orders?
Yes. Minimum order is around $20.00

6c.   Do you ship to Canada?
Sorry, we don't ship to Canada.

6d.   Do you ship overseas?
Only for prepaid orders.  No credit cards.  Wire transfer only.  Shipping cost by estimate only.  We may not be able to ship to some countries because of customs restrictions.

6e.   Why is there delay in getting my order shipped?
Occasionally, your order could get delayed due to reasons beyond our control such as we did not get back the proof from you or the manufacturer may have run of the stamp mounts and waiting for the new ones.  However, these situations are quite rare.

7a.   Why do you charge for shipping while some of your competitors offer it for free?
We ship only via priority mail or UPS standard and it is costly.  Free shipping by our competitors invariably is by regular mail and that could mean delayed delivery by 2-4 weeks.  Also, our competitors might charge for the design and sending you proof.  Their charges can be as high as $15 and we offer these valuable services to you for free.  Stamp-Ever does not charge for proof and Xstamper may charge a fee for the proof. 

7b.  Do you ship to APO addresses?
Yes, we do.

7c.  Is there a minimum order for shipping to APO addresses?
No. We accept small, medium, and large orders.  The average order size is around $30.

7d.  Can I place a credit card order by fax?
Yes, certainly you can.  Please send your fax order to 229-241-9584. 

7e.  How does your order processing work?
Once you place an order online or offline, your order goes to manufacturing and will be shipped within a day or two reaching your place in 4-5 days.  However, if a proof is involved it can be delayed by a day or two.  In any case, if you have not received your stamp in 2 weeks, you should check the order status with us.

8a.  How do I pay using PayPal?

Click on the PayPal link at the merchant's site and give the details of your payment and for why.

8b.  I paid for express delivery and I have not received the shipment yet, why?

Express orders without any order clarity or proof holds will be shipped immediately as soon as they are manufactured in 3-5 days.  Lack of order clarity or proofing by us and by the customer can hold up orders 2-3 days.  Compare industry standard for custom made work for express orders 2 weeks.

8c.  Dow we pay sales tax if we are a sales tax exempt agency?

Sales tax is collected only from Georgia residents and companies at this time  If you are an any type of government agency (State, Federal, City, etc.), you are tax exempt.  Please fax your exempt status information for our records and send your order also via fax instead of via the shopping cart.

8d.  How long does it take to get my stamp delivered to me?

One day for order processing, two days for making and shipping it, and allow 2-3 days for priority mail to arrive at your door steps.  All in all, you should normally get your stamp in 5 work days.  Sometime a little faster and a day or two later.  If you have a proof and reproof involved, it might take a couple of more days. We are still the fastest when compared to Wal-Mart, Office Max, and Staples.

8e.  How do you claim to be delivering 200% satisfaction?

We want your business for sure, but we want you to be 200% satisfied with our products and service level.  Both Xstamper and Stamp-Ever have the capabilities of handling huge orders and deliver them fast to your address.

9a.  I ordered my stamp 3 weeks ago, and I still did not get it.  What should I do?

Occasionally stamps miss delivery due to incorrect address or simply get lost in mail.  In any case, you should let us know that you have not received your stamp so that we can track your order and send you another one if it is lost in the mail.

9b. How do I re-ink Stamp-Ever inked stamps?

Place a few drops of re-inking ink directly on the pad and keep it upside down for a while before using it again.  If your stamp is self-inked (without a dial in the center), you will have to order replacement pads.  Pull out the cartridge or pad (for date stamps), note the number on the back of it (like 6/4750, etc.) along with the color, and put this information in the instructions part of the order in the shopping cart.

9c.  I put a mix of stamps, signs, etc. in the shopping cart and it doesn't seem to work.  What shall I do?

Seldom this happens.  We regret your inconvenience when this happens.  A work around is simply send the order via e-mail or fax and we will give your free shipping for the entire order.  We will call you if we need any clarification on your order.

9d.  When there is an obvious manufacturing error, who should I contact?

You can contact us or the manufacturer for any manufacturing defect.  If it is a billing question, you should of course contact us.

9e.  I called several times and also faxed the information.  I am not getting any response.  What should I do?

You can always reach us via e-mail.  Click on the link for e-mail on the home page and send us your e-mail.  You will get a quick reply.

10 a.  Just how long does it take to get my order?
Allow 1-2 days for order processing; 2-3 days for manufacturing; 2-3 days for the order to arrive at your place (usually via priority mail).  If you did not get your order within 5-7 workdays, contact Reddy Stamps to check the status.  If you asked for proof, it might delay your order by a couple of days as the proof goes back and forth between you and the company. 

10 b.  I paid for express shipping and I did not get my order yet since I placed two days ago?
Express shipping does gets shipped very fast (immediately after manufacturing) by air or priority mail.  It does not mean however express manufacturing meaning that either Xstamper and/or Stamp-Ever stop everything they do and manufacture your order.  Perhaps, they many in cases where the order is substantially large like 10,000 stamps.

10 c. I want to order a replacement pad through your shopping cart but the information there does not explain what is the correct code for my pad. What should I do?

The correct code for your stamp should be on the back of your pad itself.  In addition, you can also describe by telling us the item no. like 5460, etc.  This you can do under instructions as you complete the check out.

10 d.  I tried to place the order through your shopping cart and I suspect that my order may not have gone through.  What to do now?

Occasionally, during the Internet busy times like 10 AM to 2 AM, your order may not go through properly.  In cases such as these, please retry it another time or let us know by e-mail so we can check and advise you what to do.  Also, try to place the order again later in less busytimes like early morning , late evening, and  nighttime.

Trodat had been supplying Stamp-Ever brand self-inking stamps also.  In 2007, Trodat stopped shipping Stamp-Ever brand stamp heads and therefore, Stamp-Ever brand stamp heads are no longer available.  As far as the ink pads, they are interchangeable between Stamp-Ever and Trodat brands.  Stamp-Ever, however, continues to make their own stamp heads for pre-inked stamps. 


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1.    What guarantee do we have that we will get our stamps?

We are celebrating Sixth Anniversary soon and this in itself demonstrates the strong trust relationship that we have established with our customers over time. As a member of the local Chamber of Commerce, Safeshopping Network, and  Marking Devices International Association, and other public watchdog organizations, we conform to the standards of doing ethical business.  Your money is safe with us and we do not abuse your credit card information and/or your good faith trust in us. We offer an excellent service and can be reached by e-mail/mail/fax/telephone. Please see a sample of the Testimonials.

2.    Do you give our money back on products that we are not satisfied?

We will gladly refund your money on resalable products after deducting restocking charge of 20% and this is strictly limited to non-custom items.

3.    Do you return money for custom made stamps and products?

Unfortunately we cannot refund your money on custom made stamps and products because we cannot sell these products to any one else.  However, if we have made a mistake (spelling, etc.) in the manufacturing, we will replace the stamp for free. Also, to avoid problems of ordering a wrong stamp, you can request a free proof from Stamp-Ever.

4.    We buy stamps periodically, can we have a credit account?

Yes, once you buy using your credit card your account becomes established and active till you instruct us otherwise.

5.    What credit cards do you accept for payment?

VISA, MASTER CARD, DISCOVER, and  AMERICAN EXPRESS.  We also accept payments through PAYPAL, wire transfer, personal or company checks and Money Orders.  We take purchase orders from repeat and/or known customers.  Shopping cart orders are limited to U.S. customers only.  

6.    How soon can you deliver the products?

Usually, it takes about a day for order processing, 2-3 days for manufacturing, and more if there are issues like proofs, internal remakes, etc. and finally one should get their order delivered within 5 work days.

7.   Why can't we buy from the manufacturer instead of buying through you?

Direct ordering with manufacturers may not be possible.  Besides, manufacturers may not be willing to give you discounts up to 75% off list prices that we could do because of our long-term contacts and business relationship with them.  It is just like ordering books direct through a publisher instead of going to a discount merchant like Amazon.com.  We offer you the convenience of web shopping and also we carry hundreds of products manufactured by brand names like Stamp-Ever, Xstamper, Millennium, and Ideal. We are just a click away alternative to you than visiting an office supplies or a stationery supplier store where you will have to spend a lot of time going through the traffic, talk to sales people who may or may not have the knowledge or expertise in the field. In essence, we save you both time and money.

8.  Do you offer a gift for new ideas of improving your site?

When your idea is considered valuable to us, we do offer a free self-inking address stamp worth $25.00 delivered to your doorstep.  Please do mention this offer when you send your customer satisfaction or site improvement ideas to us.

9. Do you accept foreign orders?

No. We will ship prepaid foreign orders only to known customers and U.S. government and military.   

10.  Are your prices competitive?

We spend a lot of time comparing our prices with those of the competitors.  First, most of our competitors who seem to be selling at low prices either sell unknown low quality brands and/or start adding hidden costs such as set up fee, etc.  Second, we sell brand name stamps at a flat $6 shipping and handling fee.  In most cases we ship products immediately or next day and give you a great service such as free proof and order tracking depending on the brand you buy.  This is not true with our competitors who typically take 2-3 weeks to deliver stamps and embossers offer no free proof or add $10-$15 for the proof.  We also offer free shipping for qualified orders.

The quality or performance of the unknowns brands does not come near our Xstamper and Stamp-Ever brands.  We have had many customers complain about how flimsy such non-brand products were.  So, please don't compare apples with oranges. Our products are priced right!  Being honest with customers and offering a world class service is  of top priority to us.  We are in business for eight years because our prices are very competitive.  On qualified bulk orders, we can sell as low as 70% off the list prices along with free proof and free shipping.

11.  What happens if I selected a wrong size?

Sometimes, customers choose wrong size or font without the knowledge of whether the text content will fit the stamp size chosen or not.  In these cases, the manufacturer determines the right size and makes the right kind of stamp. 

12.  What happens if we don't return proof within a day or two?

Sending customers proof via fax is a special service that we offer our customers  free of charge.  When a proof is not returned promptly within a day or two, we consider that the customer has accepted the proof as is.  Any change there after may cost the customer.

13.  How do we re-ink the pre-inked stamps?

Each brand has its own method of re-inking.  Xstampers are refilled by pouring Xstamper re-inking fluid from the top through a special place provided for the purpose.  Stamp-Ever stamps are refilled by placing Stamp-Ever re-inking fluid directly on the top of the pad till it is saturated.  All self-inking stamps use re-inking cartridges.  Do not use non-brand inks or mix brand names that will damage the stamps.

14.  What do we do when we can't always get you on telephone?

We may not always be available on phone because our service representatives are attending other customers or completing the orders processed.  Please do leave a message and we will return your call as soon as possible.  Or send us an e-mail to the e-mail address given at the home page.

15.  How do we track my order?

If you did not get your stamp within two weeks, please e-mail or call us with your name, date ordered, order number, stamp type, text in the stamp, proof of charge, etc.  Occasionally, delays can occur due to proof not yet received from the customer, and the manufacturer may have temporary shortage of stamp mount or parts. In any case, please do not hesitate to contact us about your order.  We want you to be 100% satisfied with your order.

16.  What if I ordered a wrong size Stamp?

When customers order PH01 for SE01 for a four line or script font, we usually let the customer know about the problem and upgrade the order to a larger size.  Ordering a wrong size delays getting the stamp. The customer should either research the site or contact customer service before ordering.

17.  Why the shopping cart does not have all the options shown in the catalogs?

It was not possible to include all the options and choices that we have in our catalogs.  Please contact us through e-mail or telephone.  We can design and build any of our products to suit your special needs.

18.  What to do when the shopping cart did not go through properly?

Because of heavy internet traffic and other reasons, it is possible that sometimes shopping cart order processing is delayed or fail to process properly.  Please contact us through e-mail or fax to let us know if you face such a problem.  We will do what we can to resolve the problem at once. 

19.  Why shopping cart or e-mail order is better than telephone order?

It is because with the shopping cart or e-mail order there is more accuracy and also an invoice will be immediately sent to customer with the shopping cart orders. 

20.  We did not get the invoice with the shipment, what should we do?

Shopping Cart customers get e-mail invoice.  Those who have ordered via telephone, fax, e-mail, etc., there may be a delay in getting the invoice.  If you have not received the invoice in a reasonable time, please do let us know. 

21.  Why is my transaction not going through your shopping cart?

Your transaction will not go through our shopping cart because of AVS mismatch meaning the billing address you gave the shopping cart is not correct.  Verify the billing address of the cardholder and try it again. If that cannot be done for some reason, send your order via fax 1-800-749-0512 and if we feel that your organization merits instant credit approval, we will fulfill the order and bill you for the payment.

Military personnel should avoid putting APS, etc. in the zip code, just the five number zip code please!

22.  I purchased a Stamp-Ever stamp at Wal-Mart and I have not received the stamp so far.  What should I do?

We are only dealers of Stamp-Ever and Xstamper brands. You need to directly contact U.S. Stamp & Sign, the makers of Stamp-Ever brand, who also market their products through Wal-Mart.  Their customer service number is 1-800-325-7409.

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